Impressive for a Robot: In-Home Care Chatbots Included in Artificial Intelligence Solutions Being Embraced by the Australian Healthcare Sector

A senior citizen grew accustomed to receiving the AI's daily call each morning.

A routine morning call by an automated voice assistant was not part of the service Rolls expected when she enrolled for St Vincent’s in-home support but when she was invited to be part of the trial four months ago, the 79-year-old said yes because she wanted to help. Even though, to be honest, her hopes were low.

Nevertheless, when she got the call, she says: “I was so overtaken by how responsive she was. It was impressive for a robot.”

“The system would inquire ‘how are you feeling today?’ and that provides a chance if you feel unwell to mention your symptoms, or I might reply ‘I'm well, thanks’.”

“She would go on to ask follow-up questions – ‘did you manage to go outdoors today?’”

The virtual assistant would also ask what the user had planned for the day and “it would reply appropriately.”

“If I would say I’m going shopping, it would ask nice shopping or food shopping? It was quite engaging.”

AI Reducing the Administrative Burden on Medical Professionals

The trial, which has recently concluded its first phase, is an example in which advances in AI technology are being integrated in the medical field.

Health tech firm Healthily partnered with the care organization regarding the program to use its generative AI technology to provide social interaction, along with an opportunity for elderly recipients to log any health issues or concerns for a caregiver to address.

A senior director, national director of the home care division, says the service being trialled does not replace any in-person visits.

“Recipients still receive a weekly personal visit, but between these meetings … the [AI] system enables a daily check-in, which can then escalate any potential concerns to care staff or a family members,” Jones notes.

Dr Tina Campbell, the managing director of the company, says there haven’t been any negative events noted from the St Vincent’s trial.

Healthily employs open AI “with strict safety protocols” to guarantee the interaction is safe and mechanisms are in place to respond to serious health issues promptly, Campbell states. For example, if a client is experiencing chest pains, it would be alerted to the medical staff and the conversation ended so the person could call emergency services.

Campbell believes artificial intelligence has an significant part given significant workforce challenges throughout the medical industry.

“The benefit securely, with technology like this, is lessen the administrative load on the staff so trained clinicians can focus on performing the duties that they specialize in,” she comments.

AI Not as New as Often Believed

An expert, the founder of the national AI health alliance, says older forms of AI have been a common feature of healthcare for a considerable period, frequently in “back office services” such as analyzing medical images, cardiograms and pathology test results.

“Software that performs a task that requires judgment in certain aspects is artificial intelligence, irrespective of how it accomplishes it,” says the professor, who is additionally the head of the health informatics center at Macquarie University.

“When visiting the imaging department, medical imaging center or pathology lab, you will find software in machines doing just that.”

Over the past decade, advanced versions of artificial intelligence known as “machine learning” – a neural network method that allows algorithms to analyze extensive datasets – have been used to interpret diagnostic scans and improve diagnosis, Coiera says.

In November, a screening service became Australia’s pioneering public health initiative to adopt AI analysis tools to support radiologists in reviewing a select range of mammography images.

These represent advanced systems that continue to need a qualified physician to interpret the diagnosis they could indicate, and the accountability for a clinical judgment sits with the healthcare provider, Coiera emphasizes.

AI’s Role in Identifying Illness Early

A research center in the city has been working alongside scientists from UCL London who first developed AI methods to identify neurological lesions known as focal cortical dysplasias from MRI images.

These abnormalities cause epileptic episodes that often cannot be controlled with drugs, so surgery to excise the tissue becomes the only treatment available. However, the procedure can proceed if the surgeons can locate the affected area.

A study published this week in the scientific publication, a team from the research body, led by specialist the lead researcher, demonstrated their “AI epilepsy detective” could identify the abnormalities in up to 94% of instances from advanced imaging in a specific form of the lesions that have traditionally been missed in more than half of patients (sixty percent).

The system was trained on the images of a group of individuals and then evaluated with pediatric cases and adult patients. Of the 17 children, twelve underwent operations and 11 are now seizure free.

The tool employs neural network classifiers comparable with the mammography analysis – highlighting suspicious areas, which are still checked by specialists “speeding up the process to get to the answers,” Macdonald-Laurs explains.

She emphasises the team are still in the “early phases” of the project, with a further study necessary to get the technology heading towards real-world use.

Prof Mark Cook, a brain specialist who was independent from the research, notes modern imaging now produce such vast quantities of detailed information that it is hard for a human to go through it thoroughly. So for doctors the difficulty of finding these lesions was like “identifying the needle in the haystack.”

“It’s a great demonstration of how artificial intelligence can assist clinicians in making quicker, precise identifications, and has the ability to enhance surgical access and results for children with treatment-resistant seizures,” the professor says.

Illness Identification in the Future

A public health expert, the vice-president of the international body's digital health and artificial intelligence section, says deep neural networks are additionally used to monitor and predict disease outbreaks.

Buttigieg, who spoke recently at the Public Health of Australia’s conference in the city, gave as an example a tech firm, a company set up by infectious disease specialists and which was an early detector to detect the coronavirus pandemic.

Generative AI is a additional branch of deep learning, in which the technology can generate new content using training data. Such applications in healthcare encompass tools such as the virtual assistant along with the AI scribes doctors and allied health professionals are adopting more.

A GP representative, the head of the Royal Australian College of GPs, says family doctors have been adopting AI scribes, which records the consultation and turns into a consultation note that can be included in the health file.

Wright says the main benefit of the scribes is that it improves the standard of the communication between the doctor and patient.

A medical leader, the chair of the Australian Medical Association, agrees that scribes are helping physicians manage schedules and adds artificial intelligence can also help to help doctors avoid repeated examinations and imaging for their clients, if the {promised digitisation|planned digitalization

Luis Mathis
Luis Mathis

A tech-savvy writer passionate about workplace innovation and digital transformation, with over a decade of experience in corporate consulting.